Privacy Policy

Last updated: March 2026

Information We Collect

When you interact with SANCTUM through our website, Discord server, or VRChat worlds, we may collect the following information:

  • Discord account information (username, avatar) when you authenticate through our platform
  • VRChat user ID when you visit our worlds (collected anonymously for attendance tracking)
  • Email address if you subscribe to our newsletter or make a purchase
  • Usage data and analytics to improve our services

How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Track event attendance and community engagement
  • Process merch orders and support requests
  • Send event notifications and community updates (with your consent)
  • Improve our VRChat worlds and event experiences

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers (Stripe for payments, Discord for authentication)
  • Printful for merch order fulfillment
  • Analytics services to understand site usage

Data Retention

We retain your data only as long as necessary to provide our services. You can request deletion of your data at any time by contacting us through Discord.

Cookies

Our website uses essential cookies for authentication and preferences. We also use Google Analytics cookies to understand how people use the site, and advertising pixels from TikTok, X and Meta so we can measure our ads and show them to people who have visited us. If you visit from the EU/EEA, the UK or Switzerland, these only load if you choose “Accept all” in the cookie banner; “Essentials only” keeps them all off, and to change your choice you can clear this site's data in your browser and the banner will ask again. Elsewhere, they load by default. Wherever you are, you can opt out by turning on Global Privacy Control or Do Not Track in your browser, which keeps them all off.

Contact

For privacy-related questions or data deletion requests, reach out to us on our Discord server or email privacy@sanctumvr.com.